Frequently asked questions
Everything about the EU warranty label, the obligation under Regulation (EU) 2025/1960, and setting it up in Shopify.
What is the EU warranty label?
An EU-wide, official consumer notice about the legal guarantee (at least 2 years) under Implementing Regulation (EU) 2025/1960. It must be clearly visible in the shop before the contract is concluded; the product page is one valid placement.
When did the obligation start?
It has applied since 27 September 2026, the EU-wide application date. Implementing Regulation (EU) 2025/1960 of 25 Sept 2025 sets the design and content of the notice; there is no additional transition period after that date.
Who is affected?
All sellers who sell to consumers (B2C) at a distance in the EU - regardless of size, revenue or sector. Pure B2B shops are excluded.
What must the label contain?
The notice of at least two years of legal guarantee, clearly visible before purchase, plus a QR code to the EU consumer information (Your Europe). For used goods, the notice of a possibly shorter period of at least one year.
May I design the label myself?
No. Colors, layout and texts are prescribed in the Regulation (Annex I and II). The app shows the official templates unchanged.
What is the difference between the legal guarantee and a manufacturer's guarantee?
The legal guarantee is mandatory and always applies (at least 2 years). A manufacturer's guarantee is voluntary. Only if you advertise a guarantee does the GARAN label (Annex II, § 479 BGB) come into play in addition.
What is the GARAN label?
The harmonised guarantee label per Annex II. It shows the brand, model and duration of an advertised manufacturer's guarantee and appears only when a real guarantee exists.
Do I have to edit my theme?
No. The label is activated as a Theme App Extension with one click in the theme editor - with no edit to your theme code, compatible with any theme.
In which languages does the label appear?
In all 24 EU official languages. The official notice follows your customer's language automatically.
Can I exclude products?
Yes. You can exclude products by type, tag, collection or individually - for example for B2B or services. The rules apply automatically to future products too.
Where is my data stored?
The app and database run in Frankfurt; support chat messages go through Slack (USA). The Shopify compliance webhooks for data export and deletion are implemented. Details in the privacy policy.
Does the app make me legally compliant?
No. The app is a technical tool that displays the official labels, and it is not legal advice. You decide which products are labelled and whether a guarantee exists. When in doubt, consult a qualified lawyer.
Notice still missing from your store?
View in the App Store