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Retractly provides the legally mandated "Withdraw contract" button per § 356a BGB in your Shopify store - login-free customer portal, automatic confirmation email as a durable medium, 24 EU official languages, and Shopify Flow triggers. Free plan, unlimited withdrawals.
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#1042
Supports § 356a BGB implementation · EU hosting Frankfurt · 24 EU official languages · HMAC-signed flow · GDPR webhooks · free plan, no limit
What is § 356a BGB?
Since 19 June 2026, § 356a BGB (German Civil Code) obliges all B2C online shops to provide a "Withdraw contract" button - permanently available, prominently placed, easily accessible. Legal basis: EU Directive 2023/2673.
Since 19 June 2026 the withdrawal button is legally required - retrofit it now if your store is missing it
Button without theme code: Retractly adds the "Withdraw contract" menu link automatically during onboarding - works with any theme
Customer portal without login: order number + email is enough, HMAC-signed, rate-limited flow
Automatic confirmation email as a durable medium per EU Directive 2011/83 Art. 11(3) - in 24 EU languages, with order data, deadline and merchant imprint
Admin dashboard with state machine: Submitted → Acknowledged → Returned → Refunded, including audit log
4 Shopify Flow triggers for returns workflows - DHL, Klaviyo, Slack (Pro)
In the footer or account menu: "Withdraw contract" - always available, easy to find.
Customer enters order number + email. Retractly verifies via the Shopify API - no login.
Optional reason (never mandatory), confirm with "Confirm withdrawal" - legally binding per § 356a BGB.
Instant confirmation email to customer and merchant as a durable medium, Flow trigger fired, dashboard updated.
The "Withdraw contract" menu link is added automatically during onboarding - no theme code, any theme.
Automatic confirmation email as a durable medium per EU Directive 2011/83 Art. 11(3) - with order data, deadline and imprint.
DE, EN, FR, ES, IT, NL, PL, PT and 16 more - storefront form and confirmation email.
State-machine workflow, audit log and CSV export. All withdrawals at a glance.
4 triggers: Submitted, Acknowledged, Returned, Refunded (Pro).
Frankfurt data center, HMAC-signed, GDPR webhooks, DPA available.
| Kriterium | Ohne Retractly | Mit Retractly |
|---|---|---|
| § 356a BGB implementation | DIY risk | Out-of-the-box |
| Withdrawal proof | manual per case | Auto email as a durable medium |
| Processing time per withdrawal | 15-30 min manual | Under 30 seconds automated |
| Audit trail | email chaos | DB + audit log + timestamps |
| EU language coverage | usually DE + EN | All 24 EU official languages |
| Cost | Warning €500-€2,500 per case | Free plan, unlimited withdrawals |
High return rate, high withdrawal rate. Automation drastically reduces handling.
Higher product values = higher dispute risk. Complete audit trail protects you.
Hygiene exception per § 312g (2) No. 3 BGB: merchant reviews and decides per case in the dashboard.
Selling in 24 languages? Withdrawal must work in every official language.
Real reviews from the Shopify App Store
Verified merchant reviews from the Shopify App Store
“Top. Keine 5 Minuten gedauert, um es für mehrere Shops zu installieren und einzurichten!”
“Facile d'installation !”
“Sehr zu empfehlen. Leichte Einrichtung, toller Support.”
“Kurz und knapp: simpel.”
“Absolut unkomplizierte App, toller Support und sehr guter Service. Erlebt man selten. Vielen Dank!”
“Hat alles super funktioniert. Vielen Dank dafür!”
“Super App, sehr übersichtlich und vor allem mega Support.”
“Super App, leicht zu verstehen, übersichtlich und ein super Support.”
“Sehr empfehlenswerte App mit starkem Support! Ich bin sehr zufrieden mit Retractly. Die App ist übersichtlich aufgebaut, einfach zu bedienen und erfüllt genau den Zweck, den ich gesucht habe: einen sauberen Widerrufs-Button für meinen Shopify-Shop.”
“Super App, 10x übersichtlicher als alle anderen Apps dieser Art.”
“Mega App, extrem nettes Team!”
“Top App, erfüllt seinen Zweck!”
Yes. § 356a BGB entered into force on 19 June 2026 and obliges all online stores with B2C distance sales to provide a withdrawal button. Legal basis: EU directive 2023/2673, implemented in the German Withdrawal Button Act (BGBl. 2026 I No. 28).
Retractly is software for the technical implementation of withdrawal processes under the EU Consumer Rights Directive (2011/83/EU as amended by 2023/2673) and applicable member-state laws, including German BGB (§§ 312g, 312k, 355-357, 356a). Retractly is not legal advice and does not replace review by a licensed attorney. Use at your own responsibility. The merchant remains solely responsible for the legal accuracy of withdrawal instructions, terms & conditions and related legal texts. TG-AI assumes no liability for warnings, fines or damages resulting from misconfiguration or incomplete legal texts.
§ 356a BGB entered into force on 19 June 2026. Install Retractly today in 10 minutes from the Shopify App Store.
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